WHERE ARE YOU BASED?

Skin Care 70 is based in Lindsay Road. Fair Lawn New Jersey USA.

HOW DOES SHIPPING WORK?

Coolplaya partners with global merchants and artisans in order to provide you the best prices and the Quality products. This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc. via our partnership with USPS. And other shipping companies depend on your location and if you are not using our free shipping option
Because we ship directly from our partners in these countries, your item may take 3-5 weeks to arrive. Please do not panic if it does not show up immediately, it’s on its way (please email us for tracking)

TRACKING NUMBER FOR MY ORDER STOPPED UPDATING WHY?

If you’re buying from outside of the U.S. (particularly in Canada), your country’s customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada’s customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country’s customs department directly and ask that they release your items immediately.

Note: if for some reason your order is never released by customs, we’ll send you a replacement!

HOW DO WE CONTACT WITH PRESS INQUIRIES

Chat with us via our live chat session or send us an email via this form and we’ll get back to you as soon as we can.

SUBMITTING SUGGESTION?

If you can’t find the product you are looking for, we want to know. Tell us the problem you have encountered or any suggestions you have to improve your search experience. Please submit your feedback in the contact section

WHAT PROTECTIONS CAN I GET?

Full refund if you don’t receive your order
You will get a full refund or another order sent if your order does not arrive within the delivery time promised.

WHAT I NEED A PRODUCT RETURNED

No worries! Contact us right away and we’ll help guide you through the process – we’ll send you a prepaid mailer to send the item back.

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